Fraunhofer IAO supports the development of services Fraunhofer IAO in the innovation network supports the innovation network services developing the economy of the future is an economy in which there will be more and not less machines, but the function of these machines will change dramatically to the part. Because machines are manufacturers, customers in the future services creating platforms for innovative and value-added, what and suppliers alike poses new challenges. To address these challenges, has the Fraunhofer IAO together with enterprises of mechanical engineering, automation technology and specialized software vendors the innovation network service platform machine “started. In the foreground are the strategic further development of the service business, the development of new solutions to support customer needs and the optimization of existing services. It solutions and concepts for three subject areas are developed. At the”information transparency in the Service sales it involves the question of how information flows, service products and distribution structures must be designed so that even complex, cycle-oriented services can be offered custom.
The development of approaches to cope with the increasing complexity of products, processes and services is at the heart of the topic area complexity management to maintain a consistently high service quality worldwide. Finally, the partners in the field working Datenbasierte business models “to new business models, primarily supported by data and information flows, resulting from the use of the machine at the customer..