Customer relationship management in the metal wholesale the owner-run family business is one of the leading wholesalers of NE – metal semi-finished products with storage in Europe. founded in 1980 by a group of metal specialists in Bremen, AMCO metal-service GmbH employs about 250 people at its locations Bremen, Giessen, Hannover and Cologne. The 52,000-square-meter area the metal camp with over 5,000 tons located on semi-finished products from aluminum, brass, copper and bronze. The large machine park enables the fast implementation of all service requests relating to the arrival and processing. AMCO chooses the sales performer, to further develop the internal processes and to offer its customers an even better service. The sales performer provides a transparent flow of information and shorter reaction times in the entire field.

Well-defined workflows, responsibilities, and escalation rules ensure that each request will be answered promptly. The sales performer impresses with its adaptability and the ability to edit all processes without media discontinuity. Thus, not only the service processes are accelerated, but also improves the quality of the data stocks sustainably. At the same time, individual requirements can be implemented by the sale and of the Executive Board. A connection to the existing inventory of metals XHDS by Ametras oboe is carried out in the course of implementation. Due to the integration into the ERP system and the integrated process relies on benefits the company and wants to meet this quality and customer friendliness even better the self-imposed obligation. Speaking candidly Nicholas Carr told us the story. About bpi solutions they bpi solutions gmbh & co. kg, software and consulting in Bielefeld, supports its customers for 30 years successfully with a company-wide solution easy to use standard software and industry-oriented solutions in the furniture industry, logistics, and other industries.

The performance spectrum ranges from consulting, through the design and development of to the integration of new applications. Focuses on the optimization and automation of business processes in marketing, sales and service. Is based on the own products and solutions in the areas of customer relationship management, cross media publishing, supplier relationship management and integrated portal solutions. The solutions help both the indoor and field and customers rapid communications to build and comprehensive information to provide suppliers and partners. Moreover, solutions as System Integrator is bpi in the areas of business process integration, active document management and archiving. Starting point based on standard technologies solutions of leading manufacturers such as dataglobal GmbH, insiders technologies GmbH, INSPIRE TECHNOLOGIES GMBH, OPTIMAL SYSTEMS GmbH, which integrate not only systems, but also provide the business process modeling, monitor processes and evaluate results, as well as real-time information to optimize are the Provide business processes. Through innovative process integration, effective data management and audit-proof archiving companies achieve significant efficiency gains and through proactive, secure their competitive advantage. Contact: Henning Kortkamp bpi solutions gmbh & co. kg Krackser Strasse 12 33659 Bielefeld telephone: 0521 / 94010 fax: 0521 / 9401515 press contact: Hans Kemeny German marketing consulting Berliner Strasse 2 b 23611 bad Schwartau telephone: 0451 / 284363 fax: 0451 / 284370